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Patient Portal Instructions

IMPORTANT FRAUD NOTICE

We encourage you to educate your patients about the risks of fraudulent online payment websites. Here are some warning signs that they’ve reached an imposter site:

• The site asks for personal information (e.g. name or address) or payment balance
• Being told to call a customer service line to process a payment
• Receiving an error message such as “payment on hold,” “transaction pending,” “error processing your payment,” “oops,” etc.
• Poorly translated text and instructions for using the site
• Links to other non-athenahealth sites
• Ads – some sites don’t collect visitor information but receive ad revenue for every visit. The athenahealth QuickPay Portal doesn’t have any advertisements

Step-by-step Instructions on How to Use the Patient Portal for:

REGISTRATION
APPOINTMENTS
SELF-CHECK-IN
ACCOUNT & PAYMENTS
CONTACTING PROVIDER
DOWNLOAD PORTAL INSTRUCTIONS
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