We encourage you to educate your patients about the risks of fraudulent online payment websites. Here are some warning signs that they’ve reached an imposter site:

• The site asks for personal information (e.g. name or address) or payment balance
• Being told to call a customer service line to process a payment
• Receiving an error message such as “payment on hold,” “transaction pending,” “error processing your payment,” “oops,” etc.
• Poorly translated text and instructions for using the site
• Links to other non-athenahealth sites
• Ads – some sites don’t collect visitor information but receive ad revenue for every visit. The athenahealth QuickPay Portal doesn’t have any advertisements